5. REFUND & CANCELLATION POLICY

We offer refunds subject to the following conditions:

For NATA USERS

• Refund requests must be submitted within 7 (seven) days of the date of purchase.
• The user must not have accessed more than 20% of the course content (videos watched, materials downloaded).
• The request must be submitted via email to admin@architecture-academics.online with the order ID and reason for refund.

For JOBS Section users

• Refund requests must be submitted within 30 (thirty) days of the date of subscription purchase.
• As part of the administrative charges on the infrastructure 10% of the fees is held and the remaining 90% of the fees paid will be refunded within 15 days from the date of cancellation.
• The request must be submitted via email to admin@architecture-academics.online with the order ID and reason for refund.

Refunds will NOT be granted in the following circumstances:

• Refund request is made after 7 days from the date of purchase.
• More than 20% of the course content has been accessed or downloaded.
• The request is made after the user has downloaded or printed any study material.
• The course was purchased during a promotional offer, discount period, or as part of a bundle, unless the entire bundle is returned.
• Technical issues attributable to the user's device, internet connection, or operating system.
• Change of mind after substantial course access.
• Subscriptions or auto-renewal fees once renewed.

Approved refunds will be processed as follows:

• Refunds will be credited to the original payment method (credit/debit card, UPI, net banking, or wallet) within 7-10 business days of approval.
• GST amounts collected on the original transaction are non-refundable as per applicable tax laws.
• Payment gateway transaction fees (if any) may be deducted from the refund amount.

In the unlikely event that we cancel or discontinue a course:

• Enrolled users will receive a full refund of the course fee paid, regardless of access level.
• Alternatively, a credit of equivalent value will be offered for use towards other courses on the Portal, at the user's option.
• Users will be notified at least 14 days in advance where possible.

If the Portal offers subscription-based access:

• Monthly subscriptions may be cancelled at any time; no refund will be issued for the current billing cycle.
• Annual subscriptions cancelled within 7 days of purchase (with less than 20% content access) are eligible for a full refund.
• Partial refunds for unused portions of annual subscriptions are not available beyond the 7-day window.

If you are dissatisfied with the refund decision, you may escalate the matter to the Grievance Officer at admin@architecture-academics.online . Unresolved disputes may be referred to the relevant Consumer Forum under the Consumer Protection Act, 2019.